More Than Just Merch - Brands misunderstanding fandom, the value of expression through covered products, softgoods lacking innovation, tech companies lack apparel know-how
Tuning Out - frustrated by brands inundating them with ads at every channel, irrelevant content, opting out of cookies, blocking, spamming, ignoring, deleting without reading
Its Personal - we want personalization, experiences, community, VIP treatment, rewards for loyalty
Pride in Ownership - repping authentic product, quality guarantees
Ease of Use - everywhere I am