
More Than Just Merch - Brands misunderstanding fandom, the value of expression through covered products, softgoods lacking innovation, tech companies lack apparel know-how

Tuning Out - frustrated by brands inundating them with ads at every channel, irrelevant content, opting out of cookies, blocking, spamming, ignoring, deleting without reading

Its Personal - we want personalization, experiences, community, VIP treatment, rewards for loyalty

Pride in Ownership - repping authentic product, quality guarantees

Ease of Use - everywhere I am